Salon Policies

Cancellations

We understand that sometimes unforeseen circumstances may require you to reschedule or cancel your appointment; however, to respect the time of our stylists and other clients, we have implemented the following cancellation policy:

1. Notification: We kindly request that you provide at least 24 hours’ notice if you need to cancel or reschedule your appointment. This allows us to offer the time slot to other clients who may be on our waiting list.

2. Late Cancellations/No-Shows: If you fail to provide a minimum of 24 hours’ notice or do not show up for your appointment, we reserve the right to charge a cancellation fee of 50% of the scheduled service cost. This fee will need to be paid before booking a future appointment.

3. Rescheduling: If you need to reschedule your appointment, we will do our best to accommodate your request without any penalty, provided it is done within the 24-hour notice period.

4. Emergency Situations: We understand that emergencies arise, and we will handle these situations on a case-by-case basis with consideration and understanding.

We strive to provide exceptional service to all our clients, and your cooperation helps us achieve that goal while respecting the time and effort of our dedicated stylists. If you have any questions about our cancellation policy, please feel free to reach out to the front desk or to your stylist directly.

Exchanges & Returns 

Services

While we do not offer refunds for services, your satisfaction is important to us and therefore, we would appreciate it if you gave us the opportunity to achieve your desired results.

Retail Products

We are happy to offer the option between a refund or an exchange for any unopened products you purchased from Crazy Combs. If you find that your product has a defect making it so that you are unable to use it, please bring it back to us and we will happily exchange the product for a new one, free of charge.

We are unable to provide a refund or exchange for any opened/used products.